1. Introduction
Welcome to Neo Decor Studio (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: name, email address, phone number, billing & shipping address.
- Order Information: products purchased, prices, transaction history, delivery details.
- Payment Information: credit/debit card details (processed securely by Stripe — we never store your full card details on our servers).
- Communications: emails, contact form messages, product reviews, customer service interactions.
2.2 Information Automatically Collected
- Device information (browser, OS, IP address)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
- Process and fulfill your orders
- Send transactional emails (order confirmations, shipping updates)
- Provide customer support
- Improve our products, services and user experience
- Send marketing communications (only if you opt-in)
- Detect and prevent fraud or illegal activity
- Comply with legal obligations
4. How We Share Your Information
We do not sell or rent your personal information. We share it only with:
- Payment processors (Stripe) — to process your payment securely
- Shipping providers (e.g., FedEx, UPS, DHL) — to deliver your orders
- Email service providers (Brevo) — to send transactional and marketing emails
- Cloud hosting providers (Supabase, Vercel) — to operate our website
- Legal authorities — when required by law or to protect our rights
5. Data Security
We use industry-standard security measures including SSL/TLS encryption, secure database storage, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time
To exercise these rights, contact us at privacy@neodecorstudio.com.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Significant changes will be communicated via email or a prominent notice on our website.
10. Contact Us
Questions about this Privacy Policy? Contact us at:
Email: privacy@neodecorstudio.com
Website: /contact